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--- (Courtesy of The Montreal Gazette)

New technology that can detect when graffiti vandals are tagging train cars is being heralded in Australia as a major breakthrough in crime prevention. The electronic sensor, called a "mousetrap," has been tested across the network and has so far led to the arrest of 30 people. It works by detecting the vapours of spray cans and markers while they are in use and alerting transport authorities and police. Australian Transport Minister Andrew Constance said it was a useful tool. "What this means is that those who commit graffiti can now be caught immediately, with can in hand, marker in hand, doing the damage," he said. "[Mousetrap] provides real-time information, triggering closed-circuit TV back to Sydney Trains staff and also real-time information provided directly to the Police Transport command." Sydney Trains declined to say how many of the devices would be rolled out across the network but indicated they would be randomly moved from different train lines. Removing graffiti cost taxpayers $34 million last financial year, up from $30 million the year before. Sydney Trains chief executive Howard Collins said it was a big problem. "Our customers hate it – it's one of the top customer complaints and cleaners work hard to remove about 11,000 tags from trains each month," he said. "We know customers feel unsafe when they are using a train which is covered in graffiti and offenders often place themselves and others in danger by trespassing on the railway or being somewhere they shouldn't. "When I came to Sydney 10 years ago most of the trains had graffiti inside and out. We now work on keeping our trains clean." http://www.cbc.ca/news/technology/mousetrap-can-detect-when-graffiti-vandals-are-tagging-trains-1.3066838?cmp=rss

via The Gazette : The Restaurant Scene in Montreal : Boom Equals Bust Lesley Chesterman Montreal Gazette Published on: November 21, 2014 Last Updated: November 21, 2014 9:14 AM EST Le Paris-Beurre is an excellent neighbourhood bistro that Outremont residents are lucky to have called their own for more than thirty years. The braised leeks with curry vinaigrette, the goat’s cheese salad, the famous gratin dauphinois and côte de boeuf for two, plus the best crème brûlée in town, make this restaurant a sure bet. Yes, the wine list has been on the predictable side for a decade too many and maybe the soup has a tendency to be a little watery, but the terrasse is divine and the dining room offers the ideal out-of-a-Truffaut-film bistro setting. If Le Paris-Beurre were located in Paris, it would be frequented by both locals and tourists looking for that fantasy French bistro. In Montreal, Le Paris-Beurre has relied on locals to fill its 65 seats. And increasingly, those locals are often grey-haired, owner Hubert Streicher said in a recent interview. Now after 30 years in business, Le Paris-Beurre will be serving its last bavette and duck confit on Dec. 23. Streicher still hopes the restaurant will be sold, yet he’s not holding his breath. “Our sales fell over the last three years,” he said. “We have a very loyal customer base, but those customers are aging. And younger customers are now heading to bistros on Avenue Bernard.” Normally, the closing of this Montreal institution would come as a surprise, but considering the number of iconic Montreal restaurants that have shuttered this year – big players including Le Continental, the Beaver Club, Globe, Le Latini and Magnan’s Tavern – Le Paris-Beurre is just another establishment to give up on the increasingly volatile Montreal restaurant scene. Driving around the former popular restaurant neighbourhoods of our city, and seeing locale after locale with rent signs in the windows, it’s obvious the restaurant industry is hurting. It’s one thing when the bad restaurants close. A regular purging of the worst or the dated is to be expected. But now the good restaurants are hurting as well. There are too many restaurants in Montreal and not enough customers” – Restaurant owner Sylvie Lachance Upon closing, restaurants like Magnan’s Tavern and Globe issued press releases that raised many of the same issues: road work, tax measures, staff shortages, skyrocketing food costs, parking woes, the increasing popularity of suburban restaurants and changing tastes. Add to that list a shrinking upscale tourist clientele, and there are sure to be more closings on the horizon. People have less cash to spend and more restaurants to choose from. Competition is fierce. Tourism Montreal notes that ours is the city with the largest number of restaurants per capita in all of North America. According to François Meunier of the Association des Restaurateurs du Québec, the number of new restaurants with table service increased by 31 per cent from 2005 to 2012 in Montreal. Yet people are spending less. “Sales are down 4.2 per cent in full-service restaurants from last year,” Meunier said. “People don’t have money to spend. We don’t always like to admit it, but Quebec is a poor province.” There’s a definite shift taking place on the Montreal restaurant scene and for many restaurateurs, the obstacles are looking insurmountable. Up the street from Le Paris-Beurre is the restaurant Van Horne. Owner Sylvie Lachance was so discouraged by how the restaurant scene is evolving that she sent an open letter outlining her exasperation to various media outlets last May. “There are too many restaurants in Montreal and not enough customers,” her letter began, before outlining several trends she believed were holding her back from garnering the attention she deserved. Of her chef, Jens Ruoff, she wrote: “(He) is not a hipster, has no tattoos on his arms and does not serve homemade sausage on wood planks.” Of Van Horne’s marketing approach, she said: “We do not have cookbooks for sale, nor a sugar shack, much less a television show. We do not personally know Anthony Bourdain or René Redzepi.” She closed with the final thought: “We are not dying at Van Horne but it is unfortunate, given all the hard work we do, to be forgotten so often.” Now, six months later, Lachance is still discouraged. “Are there too many restaurants in Montreal? Yes!” she said without hesitation. “Everyone is looking for staff. It has become the biggest problem. I have young chefs here who say, ‘I could go to you, Toqué! or Boulud.’ They can go anywhere. And I also see restaurants that open up that are constantly looking for chefs, waiters, bus boys. They don’t even staff their restaurants properly before opening. And as for chefs, they have to be everything these days: creative, good at marketing, eager to meet with suppliers, manage employees, calculate food cost. Good luck finding one who can do all that.” Across town, Carlos Ferreira is facing many of the same concerns at his famous Peel St. restaurant, Ferreira Café. The restaurant’s lunch scene draws the elite downtown crowd. Dinner is equally popular. Now going on 18 years in business, Ferreira should be leaning back, counting the profits, happy with his multi-restaurant empire. Not quite. “Montreal has become a restaurant city focused on fashions and trends,” he said between bites of grilled octopus at lunchtime recently. “New restaurants invest a lot in decor and ambience. In the past, the food in trendy restaurants like Prima Donna and Mediterraneo was very good. But today, it’s not serious. The ambience is exaggerated, the markups on alcohol too. A lot of those restaurants took their clients for granted and now they’re all closed. And today there is this new Griffintown phenomenon. If you don’t go to eat there, you are a loser!” When asked if he thinks there are too many restaurants in Montreal, Ferreira nodded. The problem, he said, is a lack of direction. “We’re losing sight of what a restaurant should be,” Ferreira said. “People are opening restaurants without knowing the business.” Ferreira does know the business – he’s been drawing in customers to enjoy his modern Portuguese food coming up on 20 years. Next year, though, he will be re-evaluating his entire business. “In 2013, we served 1,800 fewer customers,” he said. One of the problems now is that with the ongoing erosion of the high-end restaurant genre and the increasing popularity of casual dining, the middle ground is getting crowded. To Ferreira, restaurants can be divided into four categories: high-end (gastronomic), casual (bistros), cafés and fast-food. “The high-end restaurant is condemned,” he said, matter-of-factly. “They are too expensive and people say they’re very good but … boring. And if people go into a half-full restaurant, they don’t want to return.” Another highly successful Montreal restaurant, Moishes, celebrated its 75th anniversary this year but has faced its share of challenges. Yet owner Lenny Lighter is not willing to blame the lack of business on the booming number of new restaurants. “Competition always makes me nervous,” Lighter said. “And not just another steakhouse but anyone in my price category. But where is that ‘too many restaurants’ statement going? We live in a free society. Anyone can open a business. It’s not for us to tell people what to do. You know what’s not good? Not enough restaurants. The more choices people have, the more interesting the game gets for everyone.” To Lighter, there’s too much going on in Montreal lately to curtail entrepreneurial spirit. Young people willing to raise the capital and take the risk should do it, he said. “Some will close, there will be heartbreaks. But the ones that survive might just be the next big thing. We never know what the next Joe Beef will be or who the next Costas Spiliadis will be. Only the strong will survive. Competition is good. It raises the stakes.” And yet the hurdles in the game may also make for an uneven playing field. Next August, Ferreira will face a lengthy construction period on Peel St. and the makeover of Ste-Catherine St., both of which he is dreading. “I understand it has to be done,” he said. “But it must be done intelligently, so that there is still access to businesses.” The fear of being barricaded by a construction site is a prime concern for many a restaurateur. Even at arguably the city’s most popular restaurant right now, Joe Beef, construction worries loom large. “If the city ripped up the street in front of me here for three weeks,” said co-owner David McMillan, “I’d go under.” At Thai Grill on the corner of St-Laurent Blvd. and Laurier Ave., owner Nicolas Scalera watched his business come to a halt when the sidewalks were widened. For four months, the entrance to his restaurant was accessible only by a small plank set over a mud pit. Construction, estimated to last a month, started in August yet only finished in early November. Scalera said customers not only petered out, many called to see if he was closed. “I paid $68,000 in taxes to the city last year. It would have been nice to see a break during construction.” “I’ve been here for 17 years. I have some rights as well. But they don’t care,” Scalera said. “I had (city councillor) Alex Norris (for the Jeanne-Mance district) tell me right to my face that they don’t want people coming in from other areas or Laval to eat in restaurants in this area. He told me the Plateau is for the Plateau residents. I’d like the city to promote our restaurants instead of doing nothing to help us. Instead, I’ve seen a major decline in business. I will never open anything or invest in the Plateau again. It’s too risky. You could lose everything.” Norris, the city councillor in question, disagrees. “The Plateau gets hundreds of thousands visiting our streets,” he said. “We encourage people from all over the city to frequent our businesses. It’s a densely populated neighbourhood, so we’ve had to manage the relationship between commercial endeavours and residents. To suggest we don’t want people to visit our neighbourhood is absurd.” Inflated taxes didn’t help Le Paris-Beurre’s Streicher in Outremont, either. “I was charged $2,500 in taxes (this year) for my terrasse alone, and my terrasse is part of my restaurant, in the back courtyard, not on the street.” Van Horne’s Lachance is also disheartened by the lack of interest from the people who collect her tax dollars. “In Outremont where I am,” she said, “not one elected municipal representative has been to my restaurant. They go to the cheap restaurant down the street. I’ve served Tony Accurso, but I’ve never had any mayor or elected official in my restaurant. There is a lack of appreciation for our restaurant scene. People don’t talk about what show they went to anymore, but what restaurant they ate at. Restaurants are part of our culture now.” When asked if he frequents restaurants in his neighbourhood, Norris could name only one, L’Express. “There are others,” he said. “I’ll have to get back to you.” We’re losing sight of what a restaurant should be.” – Carlos Ferreira Even at the internationally acclaimed Joe Beef, Montreal officials have been scarce. “I’ve served three former prime ministers,” McMillan said. “The governor of Vermont has eaten at my restaurant four times, but not one Montreal mayor or one municipal councillor from my area has eaten at Joe Beef. The last five times I ate in restaurants in New York, three of the times I saw the mayor eating there, too.” “I have taken note of the comments, and I am pleased to see that the people at Joe Beef’s want to see more of me,” Montreal Mayor Denis Coderre said via email on Thursday. “I was happy to see them recently at the Corona Theatre, where they catered an event celebrating David Suzuki. Unfortunately, the last time I was near Joe Beef’s restaurant, I was in a hurry and went to eat at Dilallo Burger.” “The city doesn’t understand how important the restaurants are in Montreal,” Ferreira said. Lighter is less dismissive, though he does see a lack of interest from above. “They’re not understanding the risk people take,” Lighter said. “There are payroll taxes, property taxes, operating taxes, school taxes. Government should be supporting you, not always policing you. And ultimately, with more sales, they get more taxes. Good business is profitable for them, too.” Despite the many factors hindering business, Montreal restaurateurs are not blaming customers. Client fidelity is at an all-time low, they say, yet they understand the desire to go out and eat around. “Montrealers follow the buzz,” Lachance said, “but they come back.” And yet there is one clientele all restaurateurs would like to see more of: tourists. “There is gigantic work to be done,” Ferreira said. “The summer of 2014 was the worst summer for tourists. Tourism Montreal says it was a record year, but they are drawing in the cheap tourists. These people aren’t spending.” Ferreira would like to see the city attract high-end conventions and tourists with money to spend by focusing more on the luxury market. “But no one will talk about that,” he said, discouraged. Pierre Bellerose, vice-president of Tourism Montreal, agrees the restaurant scene is hurting but with about 6,500 restaurants in the city, that’s to be expected. “We have more restaurants per capita than New York,” he said. “But we’re a poor city. Many close, many open. It’s a lot to ask the population to support the industry.” According to Bellerose, tourism is up 50 per cent from 20 years ago, and drawing visitors to the restaurant scene is one of the agency’s priorities. Bellerose said: “There is a good buzz about Montreal. It’s estimated that between 20 to 25 per cent of the clientele at high-end restaurants are tourists. There’s a lot of interest in food. But that interest varies. Some people just want smoked meat and poutine. And tourists are mostly circulating in the central areas of the city. We can’t follow them around and tell them where to go.” McMillan thinks Tourism Montreal could find better ways to promote our restaurant scene. “Tourism Maine and Tourism New York follow me on social media, but not Tourism Montreal,” he said. “And they keep paying for these bloggers to come in and discover the city. Instead, why not send some of us chefs out to promote Montreal restaurants abroad at food festivals or even in embassies? I’ve never been asked to promote my city or cook in an embassy – and if asked, I would do it.” And there is plenty here to promote. The New York-based website Eater.com recently dropped both their Toronto and Vancouver pages yet held on to their popular Montreal site. Though low on the high-end restaurant count, Montreal has an impressive number of chef-driven restaurants, with an increasing number of them drawing international attention to our scene. Plus, Montreal remains a far more affordable restaurant city than the likes of Paris, London or even Toronto – although the down side of being an affordable dining destination means less money in restaurant owners’ pockets (the ARQ estimates profits at a paltry 2.6 per cent). “We should be a premier destination,” Lighter said. “We have a unique culture, a great reputation. But Montreal has suffered economically. We’re highly taxed. There’s not a lot of disposable income and it’s expensive to eat out. I sense there is a certain defensiveness restaurateurs have with customers, but we have to learn from customers, too. We always have to have our eyes and ears open, ready to adjust.” Restaurants in Montreal: 6,500 People per restaurant in Montreal: 373 People per restaurant in New York City: 457 Increase in the number of new restaurants in Montreal from 2005 to 2012: 31 per cent Decline in sales at full-service restaurants in 2013: 4.2 per cent Sales at high-end Montreal restaurants from the tourism industry: 20 per cent End-of-year profit margin on all sales for Montreal full-service restaurants: 2.6 per cent Restaurants closing this year : Le Paris-Beurre : The bistro on Van Horne Ave. in Outremont will close on Dec. 23 Le Continental : Closed in May Le Latini : Closed in September Beaver Club : Closed in March Magnan Tavern : Will close on Dec. 21 Globe : Closed in September

(Courtesy of BIDNESS ETC)

(Reuters) - Cogeco Cable Inc, a Canadian company that serves mostly rural customers in Ontario and Quebec, said on Wednesday it will pay $1.36 billion to buy U.S. cable operator Atlantic Broadband in a move aimed at gaining a foothold in the larger U.S. market. The deal, however, quickly triggered a 15 percent decline in Cogeco's share price, with investors skeptical of Cogeco's success in foreign deals following an unsuccessful foray into Europe. In February, Cogeco sold its struggling Portuguese cable unit, Cabovisao, at roughly one-tenth the price it paid for it in 2006. Cogeco was unable to weather a harsh pricing war and the broader economic malaise in the country. Montreal-based Cogeco, which provides cable-TV, high-speed Internet and telephone services, said the Atlantic Broadband acquisition will give it sizable opportunities for growth. Atlantic Broadband is owned by private equity firms ABRY Partners and Oak Hill Capital Partners and has operations that service about 250,000 customers in Pennsylvania, Maryland, Florida, Delaware and South Carolina. "This acquisition marks an attractive entry point into the U.S. market for Cogeco Cable," said Chief Executive Louis Audet. Analysts, though, sounded dubious on a hastily arranged conference call in which Audet and other executives had to fend off tough questions about the price being offered, Cogeco's ability to succeed outside its home market, and Atlantic Broadband's growth prospects. CASH AND DEBT Cogeco said it would finance the deal with a combination of cash and debt. Cogeco plans to use $150 million in cash, along with $550 million of a $750 million credit facility to fund the deal. Bank of America Merrill Lynch is also arranging a $660 million committed debt facility to fund the deal. In a note to clients, Canaccord Genuity analyst Dvai Ghose said the sell-off in Cogeco shares might also be prompted by some investor concerns that Cogeco may have to issue equity to reduce its debt load further down the road. Cogeco Cable's share price fell 15.5 percent to C$37.60 on the Toronto Stock Exchange after the deal was announced on Wednesday morning. Shares of its parent Cogeco Inc fell 11.6 percent to C$37.50. Ghose said the offer values Atlantic Broadband at 8.3 times its estimates 2013 earnings before interest, taxes, depreciation and amortization (EBITDA). That he noted is well in excess of Cogeco Cable's own enterprise value of five times estimated fiscal 2013 EBITDA. Canada's largest mobile phone company, Rogers Communications Inc, which owns significant interests in both Cogeco Inc and subsidiary Cogeco Cable, could not be immediately reached for comment on the proposed deal. CANADA SATURATED "There is room for further U.S. growth, either through an increase in penetration ... or through tuck-in acquisitions, a number of which are available in the United States, in contrast to Canada, where the consolidation is essentially over," Audet said on the conference call. Cogeco Cable warned last week that its Canadian business would slow as tough competition makes it more difficult to sign up customers. It cut its customer growth forecasts by 10 percent as it lost television customers and recorded slower growth in Internet and telephone services. Larger rivals such as BCE Inc and Quebecor Inc operate in the same markets and are expanding into Cogeco's rural heartland. Audet said Atlantic's low penetration rate - the number of customers divided by the number of homes it would be possible to service in existing markets - means it has promising growth potential. "This transaction at this stage is not about synergies. It's about establishing a healthy, promising base from which to grow in the United States," he said. http://www.reuters.com/article/2012/07/18/net-us-cogecocable-atlanticbroadband-idUSBRE86H0VC20120718

(Courtesy of The New York Times) Holy crap! The new AT&T going to have 129.23 million customers. It would be like Bell buying out Telus.

(Courtesy of The Montreal Gazette) Sucks to be them. Guess the SAQ doesn't want to waste tax payers money to wait and see if all will get better, with people moving into the condo being developed next door. I guess the people complaining are just going to have to cab it or take the metro. I just wonder who will take over the 7000 sq.ft at the Pepsi Forum

(Courtesy of The Montreal Gazette)

Date: 25 May 2010 Location: Montreal SITA opens unique command centre to manage the global operations of 3,200 air transport customers The world's first global command centre dedicated to the air transport industry was launched today in Montreal. This unique facility, operated by SITA, the specialist provider of air transport communications and IT solutions, will monitor and manage mission-critical systems for the industry that transports over two billion passengers each year. SITA's Command Centre is manned 24/7 by teams of IT experts who have real-time visibility of the IT and communications systems in use at airports, in airlines and aircraft by SITA's 3,200 customers. This real-time visibility enables SITA to proactively monitor and manage the systems so that issues can be mitigated before they arise, or resolved quickly and efficiently. Just about every airport or airline in the world does business with SITA and from Montreal the operations of more than 300 airports and 2,000 airlines will be supported. Francesco Violante, SITA CEO, said: "IT systems and communications are the backbone of the industry's business activity supporting mission-critical operations. Now, for the first time, in this centre in Montreal, we at SITA have brought air-to-ground, airport, data centre and network support together under one roof. We have invested in this centre to ensure the most integrated and proactive operational management possible for our customers around the world. "Here we have gathered our teams of operational experts and invested in the most advanced automation, monitoring and process management tools. Together these will improve agility and effectiveness of our customer service delivery. Our team in Montreal will work with our 1,500 customer service staff based around the world at, or near, our customer operations." Through the use of more than 10,000 routers, which have been installed at each of its customer airline and airport sites worldwide, SITA now has unique visibility at the edge of the air transport industry's communications network allowing its specialists to monitor activity and to be aware of issues where customer connections are impacted. SITA's extensive visibility involves the management of more than 300 vendor relationships with service providers globally. SITA can not only rapidly inform the customer of any possible disruption but can also work with the vendors to quickly resolve any issues. In particular, Orange Business Services, as the industry's primary network provider, will have a team based in SITA's Command Centre in Montreal to ensure a unified level of service and enhanced responsiveness globally. "SITA's major investment in Montréal once again highlights our city's leadership in aerospace and telecommunications," said the City of Montréal executive committee member responsible for economic development, infrastructures and roads, Richard Deschamps. "Montréal's position at the crossroads of Europe and North America places it in a unique strategic geographic location that greatly influences the decisions of large corporations such as SITA, which chose Montréal to establish its first global Command Centre for the air transport industry. This is big news for Montréal," added Mr. Deschamps. Violante added: "This command centre is visionary and will support our customers' globally distributed complex IT systems and networks. Our investment here, and in a second command centre which we will open in Singapore later this year, will provide "follow-the-sun" operational support. This will ensure more consistent, responsive and proactive service support and reduce disruptions or downtime for our 3,200 customers." All of SITA's operations for its customers worldwide will be managed from Montreal including; airport check-in services; self-service web, kiosk and mobile applications; baggage management and tracking; passenger management solutions including reservations, inventory and ticketing; messaging and network operations. In addition, SITA's AIRCOM services which are used by more than 220 airlines worldwide for air to ground communications will be monitored from here. Dave Bakker, Senior Vice President, SITA Global Services, said: "The opening of this, the first of our two Command Centres, is a significant step in our strategy to provide the highest levels of continuous service and management to our global customers. With our real-time visibility and management of all applications and infrastructure through one unified global team we can provide "best-in-class" service." More than 90 staff will operate SITA's Command Centre bringing the SITA staffing in Montreal to over 220. The team will consist of network and infrastructure specialists, process and quality assurance analysts and customer service technical support representatives who between them have hundreds of years experience in the air transport industry. The 24/7 operation is a true centre of excellence and strengthens the long-established relationship Montreal, which is the home of the headquarters of IATA and ICAO, has with the air transport industry. http://www.sita.aero/content/managing-world-s-air-travel-montreal

(Courtesy of The Globe and Mail)

A $45-million investment by Ivanhoe Cambridge - Place Vertu Gets a Makeover MONTREAL, Nov. 29 /CNW Telbec/ - Place Vertu, owned and managed by Ivanhoe Cambridge, is happy to announce a $45-million investment (including all related fees) in the shopping centre, located in the borough of Saint-Laurent in Montreal, to carry out a large-scale redevelopment project. Construction work for this much-anticipated undertaking, designed to revitalize the property and its retail mix, began in the summer of 2007 and will wrap up in the spring of 2009. "We are very enthusiastic about renovating Place Vertu. This project is in keeping with our strategy to continuously enhance our properties and strengthen their market position and share," said Jean Laramée, Senior Vice President, Eastern Region, Ivanhoe Cambridge. "This is excellent news for Place Vertu and its customers!" said Michael Bonetto, General Manager of Place Vertu. "The project will enable Place Vertu to take full advantage of its strategic location in the heart of Saint-Laurent, one of the fastest-growing communities on the Island of Montreal. Naturally, we will be doing everything we can to minimize any inconvenience to our tenants and ensure that our customers can continue to shop undisturbed." The main highlights of the project are as follows: << - Closing of The Bay, and relocation of Zellers into the vacated premises, with its brand-new Zellers + concept (120,000 square feet over two floors). Official opening scheduled for December 1, 2007. - Expansion, reconfiguration and renovation of the food court to make it more cosy and appealing. Expected completion: Spring 2008. - Expansion of several stores and arrival of new retailers. - Indoor and outdoor renovations and addition of decorative elements to complement the centre's overall design. Construction of new entrances and modernization of the façade along Côte-Vertu Boulevard. >> The project is already generating a great deal of interest among retailers, and talks are currently under way with a number of potential tenants. Leasing agreements were recently signed or scheduled to be signed very shortly with Winners, which will occupy some 25,000 square feet as of summer 2008, Browns Shoes Outlet, Lace Canada (a high-end women's fashion retailer), La Vie en Rose/Aqua, Urban Planet and a 25,000-square-foot specialized grocery store. About Place Vertu Located in the borough of Saint-Laurent in Montreal, a stone's throw away from one of Canada's largest industrial parks, Place Vertu opened for business in 1975. Today, it features four anchor tenants and some 155 stores and services. Its gross leasable area, including an office component, is nearly 924,000 square feet and it greets close to 6.5 million shoppers every year. Place Vertu is owned and managed by Ivanhoe Cambridge.