Well, they did apologize...
"However, things took a turn for the worse. The train started to head in the opposite direction, back toward Brossard. The train pulled into the brightly lit garage, with parked trains all around them on the tracks. There was a third passenger on board with them, a tourist from Venezuela who didn't speak English or French, and the three of them were all equally confused. "You cannot open the door. There's no driver," Grégoire said. His wife found an intercom system on board and asked for help. After about eight minutes, Grégoire said the voice on the other end told them "the train was not responding" and to wait for it to take them back to the Brossard station. Once they arrived there, a REM employee was waiting for them with a company SUV, which finally drove them home. "They did apologize," he added."