Frustrated by how difficult it is to contact Montreal's 311 service, a couple of friends and I have built this handy web app:
chermtl.ca
It works on desktop and on mobile.
This is not a for profit project, but simply our proposed solution to what we see as a very outdated system.
We take care of bundling up and forwarding reports to different instances of the city's boroughs using a partially automated system.
Please give it a try and let me know what you think